General conditions
Delivery Gourmet reserves the right to modify or update these terms and conditions at any time without prior notice. We recommend that you regularly review these terms and conditions to be aware of any changes.
1. Ordering and delivery:
Customers can place orders through our website. Delivery will be made to the address provided by the customer at the time of purchase.
At Delivery Gourmet, we strive to offer you a unique culinary experience, bringing high quality products directly from small producers, wineries, farmers and processors of typical products of our cuisine to your door. Our mission is to bring gastronomic excellence to your home in the most convenient and safe way possible.
Our delivery team will ensure that your products arrive in perfect condition. All our shipments are made with the utmost care and attention to guarantee the freshness and quality of the products.
2. Prices and payments:
Our prices are competitive and reflect the value of products from small producers, wineries, farmers and processors of typical products of our cuisine. Product prices are clearly displayed on our online platform and are updated regularly to ensure that you always have access to the most up-to-date information. Customers must make the corresponding payment prior to delivery.
We accept major credit and debit cards. You can make your payment securely through our online platform.
We also offer the option to pay by bank transfer. If you choose this option, we will provide you with the necessary bank details during the checkout process. Please note that additional time may be required to verify payments made by bank transfer.
The security of your data is a priority for us. We use advanced security measures to protect your payment information and ensure secure transactions on our platform.
This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under 18 years of age”.
If you have any questions or concerns regarding pricing and payment, please do not hesitate to contact our customer service team. We are here to help you and provide you with the best shopping experience possible.
3. Returns and warranty:
Unfortunately, Delivery Gourmet does not accept returns of products once they have been delivered to our customers. We understand that each order is unique and that the quality of our products is fundamental. If you receive a defective, damaged or incorrect product, please contact our customer service team, and we will be happy to help you resolve the problem.
It is important to note that due to the perishable nature of many of our products, it is essential that customers follow the storage and consumption recommendations provided on product labeling. We cannot guarantee the quality of the products if proper storage instructions are not followed or if the products are consumed after the expiration date.
4. Privacy:
All personal information provided by customers will be used in accordance with our privacy policy. We use the information collected for the following purposes:
– Process your orders and deliveries.
– Improve and personalize your experience on our website.
– Send relevant information about our products, offers and promotions.
– Respond to your inquiries and provide customer service.
– Protect our rights, property and safety, as well as yours.
We take measures to protect your personal data against unauthorized access, misuse or disclosure. We employ industry-standard security protocols and encryption technology to ensure the security of your information.
5. Availability:
To keep our customers informed about product availability, we regularly update our website. In addition, we will provide you with detailed information on product availability at the time of purchase. If you have any questions about the availability of a specific product, please do not hesitate to contact our customer service team, who will be happy to assist you.
We reserve the right to change the availability of any product at any time without prior notice. This may include adding new products or removing existing products from our catalog. If you place an order and a product becomes unavailable before delivery, we will contact you to offer alternatives or arrange for a refund.
6. Sale of alcoholic beverages
To purchase alcoholic beverages through Delivery Gourmet, you must be of legal drinking age in your place of residence. By placing an order for alcoholic beverages, you confirm that you are of legal age to do so and that you will provide accurate information about your age.
Delivery Gourmet reserves the right to modify these terms and conditions at any time, including those related to the sale of alcoholic beverages. We recommend that you check this section regularly to be aware of any changes.
7. Products
Our focus is on providing a unique culinary experience, bringing high quality products from small producers, wineries, farmers and processors of typical products of our cuisine. Explore our select range of products, carefully selected to delight your senses.